Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all services, websites, and mobile applications under wln bd. Whenever you create an account, make a deposit or withdrawal, play games, or contact our support team, certain information is collected.

wln bd believes that protecting each user's information is a basic right. We therefore collect only the information necessary to operate our services, and we never sell users' personal information to third parties.

This policy should be read as part of our Terms and Conditions. Continuing to use the platform means you have agreed to this Privacy Policy.

2. Information We Collect

2.1 Information Collected at Registration

The following information is collected from you when you create an account:

• Full name
• Date of birth (for age verification — to confirm you are 21+)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, or Upay number)

2.2 Information Collected Automatically While Using the Platform

When you use wln bd, certain technical information is recorded automatically:

• IP address and device identifiers
• Browser and operating system type
• Session duration and navigation patterns
• Cookie and local storage data
• Transaction logs (deposits, withdrawals, game history)

2.3 Information Collected During Identity Verification (KYC)

Where required, a copy of your National ID (NID) or passport may be requested. These documents are used solely to confirm your identity and to prevent fraud.

3. Purpose of Using Information

wln bd uses the information it collects for the following purposes:

3.1 Operating and Improving Services

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Running games and betting activities
• Determining eligibility for bonuses and promotions
• Resolving technical issues on the platform

3.2 Security and Fraud Prevention

• Detecting unauthorized access
• Preventing use of multiple accounts
• Monitoring unusual patterns in financial transactions
• Age verification (confirming 21+)

3.3 Customer Support

Our 24/7 live chat and email support team may access account-related information to resolve your issues. This access is limited and controlled.

3.4 Communications

Important account notifications, transaction confirmations, and security alerts may be sent to your registered mobile number or email. You can turn off promotional communications from your settings, but transaction and security messages cannot be turned off.

4. Data Storage and Security

4.1 Technical Security

The wln bd platform uses SSL (Secure Socket Layer) encryption, which keeps all data transmitted between your browser and our servers secure. Passwords are never stored directly — only a one-way hash is kept.

Payment information, specifically bKash, Nagad, Rocket, and Upay numbers, is stored under strict security protocols and used only for processing transactions.

4.2 Servers and Infrastructure

Our data servers are protected by industry-standard firewalls and access controls. Internal staff access to data is role-based and governed by a minimum-necessary principle.

4.3 Data Retention Period

All information is retained while your account is active. Even after an account is closed, transaction records and identity verification documents are kept for a set period to meet legal obligations.

5. Sharing Information with Third Parties

wln bd never sells or rents users' personal information to advertisers or any other commercial third party. However, limited information may be shared in the following cases:

5.1 Payment Processing Partners

The information needed to carry out transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. These partners follow their own privacy policies.

5.2 Game Software Providers

Limited technical data (such as session tokens) is exchanged with the servers of Evolution, Pragmatic Play, PG Soft, and other game studios to run the games. This data does not reveal personal identity.

5.3 Legal Obligations

If there is a court order or a lawful request from a law enforcement authority, we are legally required to provide the necessary information. In such cases we will provide only the information specifically requested, nothing more.

6. Cookie Policy

The wln bd website and app use cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, saving language preferences, and completing security checks. Disabling them will prevent the platform from working properly.

6.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform and to improve the quality of our services. This data is analysed in aggregate form and is not personally identifiable.

6.3 Cookie Controls

Cookies can be managed from your browser settings. However, blocking essential cookies may disrupt login or payment functions.

7. User Rights

Every member registered with wln bd has the following rights over their own information:

7.1 Right to Access Information

You can contact our support team at any time to find out what information is stored about you and for what purpose it is being used.

7.2 Right to Correct Information

If your profile contains incorrect information, you can request a correction through live chat or email. Corrections will be made promptly after identity verification.

7.3 Request to Delete Account

You may request that your account be closed and your information deleted. However, transaction records will be retained for a set period due to legal obligations.

7.4 Responsible Gaming Controls

Your account includes options to set self-exclusion or deposit limits. See our Responsible Gaming guidelines for more details.

8. Protection of Children and Minors

wln bd strictly does not allow anyone under the age of 21 to create an account or use its services. Age is verified at registration, and wln bd reserves the right to suspend any account where there is reasonable suspicion of a minor.

Parents and guardians are asked to ensure that underage members of their household cannot access this platform. You are welcome to contact us if you need assistance with this.

9. Policy Changes and Updates

wln bd reserves the right to amend this Privacy Policy when necessary. If there are significant changes, a notification will be sent to your registered email or mobile. Continuing to use the platform after any changes means you agree to the revised policy.

Previous versions of this policy are available on request through the support team. To learn more about our platform, visit our About Us page.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact our 24/7 support team:

• Live Chat: Instant help is available through the chat icon in the corner of the platform
• Email: [email protected]

The support team provides service in both Bangla and English. You can also check our FAQ section for answers to common questions.

This Privacy Policy applies to the wln bd platform. Last Updated: January 2025. In the event of any dispute, the Bangla version shall be considered authoritative.